Terms of service

2.1 Warranty Period: A warranty period of 12 months from the original date of purchase applies to the correct functioning of the fingerprint lock mechanism and the electronics of the product.
2.2 What Does the Warranty Cover? The warranty covers defects in materials or workmanship under normal use, such as the non-functioning of the fingerprint scanner or the unlocking mechanisms due to a defect in the device itself.
2.3 Exclusions: The warranty is void and does not cover the following situations:
- Damage caused by improper use, misuse, negligence, incorrect installation, or maintenance (including the use of unapproved accessories or replacement parts).
- Damage caused by external factors such as accidents, lightning strikes, water damage, fire, or other natural disasters.
- Wear and tear of consumables such as batteries.
- Damage to the cosmetic aspects of the product (scratches, dents).
- Fingerprint locks that have been opened, modified, or repaired by unauthorized persons.
- Defects caused by force majeure.
2.4 Warranty Claim: If you wish to make a warranty claim, you must notify us in writing and provide proof of purchase (invoice or receipt).
2.5 Solution under Warranty: If the defect is covered by the warranty, we will, at our discretion, repair, replace the product (with a new or refurbished product), or offer a refund. The decision regarding the remedy rests with us.

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